Privacy Policy
Last updated: September 2026
Eco Air Solutions respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your personal information when you contact us, use our website or use our services.
1. Who we are
Eco Air Solutions is an air conditioning installation and services business based in South Wales.
Business name: Eco Air Solutions
Business address: New Inn Pontypool
Email: Burchey10@hotmail.com
Telephone: 07817931339
For the purposes of UK data protection law, Eco Air Solutions is responsible for the personal information we collect and use.
2. Information we collect
Depending on how you contact us or use our services, we may collect:
Your name
Telephone number
Email address
Property or business address
Information about your air conditioning requirements
Information you provide during a telephone consultation or site survey
Details relating to quotations, bookings and services
Any other information you voluntarily provide to us
If you contact us through our website, social media, email or telephone, we may retain the information necessary to respond to your enquiry and provide our services.
3. How we use your information
We may use your personal information to:
Respond to enquiries
Discuss your air conditioning requirements
Arrange surveys and appointments
Prepare quotations
Provide installation, maintenance and other services
Communicate with you about your booking or enquiry
Process payments where applicable
Keep appropriate business and financial records
Improve our services and customer experience
Comply with legal and regulatory obligations
We will only use your personal information where we have a lawful reason to do so.
4. Our lawful basis for using your information
Depending on the circumstances, we may process your information because:
You have asked us to take steps before entering into a contract
For example, when you contact us for information, an initial consultation or a quotation.
It is necessary to fulfil a contract
For example, when we need your details to arrange and carry out an installation or other service.
We have a legal obligation
For example, where we are required to keep certain business, accounting or tax records.
We have a legitimate interest
For example, managing our business, responding to customer enquiries, maintaining appropriate records and improving our services, provided that doing so does not unfairly affect your rights.
Where we rely on consent, you have the right to withdraw that consent at any time.
5. Who we share your information with
We do not sell or rent your personal information.
We may share relevant information with trusted third parties where this is necessary to operate our business or provide our services.
This may include:
Manufacturers or suppliers where necessary to provide products or support
Professional advisers such as accountants
Payment providers where applicable
Website, email or IT service providers
Delivery or logistics providers where necessary
Government, regulatory or law-enforcement bodies where we are legally required to do so
We only share information that is reasonably necessary for the relevant purpose.
6. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Some information may need to be retained for longer where we have a legal, accounting, tax or regulatory obligation to do so.
When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.
7. Keeping your information secure
We take reasonable technical and organisational measures to protect your personal information from accidental loss, misuse, unauthorised access, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
8. Your rights
Under UK data protection law, you may have rights including:
The right to be informed about how your information is used
The right to access the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your information in certain circumstances
The right to restrict processing in certain circumstances
The right to object to certain processing
The right to data portability in certain circumstances
The right to withdraw consent where we rely on consent
These rights are subject to certain legal conditions and exemptions.
If you would like to exercise one of these rights, please contact us using the details above.
9. Marketing
We will not use your personal information for direct marketing unless we have a lawful basis to do so.
If you receive marketing communications from us, you can ask us to stop sending them at any time.
10. Our website and cookies
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to function properly. Other cookies, such as analytics or advertising cookies, may require your consent.
For more information, please see our Cookie Policy.
11. Third-party websites
Our website may contain links to third-party websites, including social media platforms or manufacturers' websites.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or the way we process personal information.
The latest version will always be made available on our website.
13. Complaints
If you have a concern about the way we have handled your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.
You can find information about making a complaint on the ICO's website.
ICO website: https://ico.org.uk/
14. Contact us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Eco Air Solutions
Email: Burchey10@hotmail.com
Telephone: 07817931339
Address: New inn Pontypool South Wales
Cookie Policy
Last updated: September 2026
This Cookie Policy explains how Eco Air Solutions uses cookies and similar technologies on our website.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They can help websites function properly, remember preferences and understand how visitors use the website.
How we use cookies
Our website may use cookies for the following purposes:
Strictly necessary cookies
These cookies are required for the website to operate correctly. They may enable basic functions such as page navigation, security and website functionality.
Because these cookies are necessary for the website to function, they may not require your consent.
Analytics cookies
Where used, analytics cookies help us understand how visitors use our website, such as which pages are visited and how visitors arrive at our website.
We will only use non-essential analytics cookies where the appropriate consent has been obtained.
Third-party cookies
Some features or services on our website may be provided by third parties. These services may place their own cookies or similar technologies on your device.
Examples may include embedded maps, videos, social media content or analytics services.
These third parties are responsible for their own cookies and privacy practices.
Managing cookies
You can control or delete cookies through your browser settings.
Please be aware that disabling certain cookies may affect how our website functions.
Where required, we will ask for your consent before placing non-essential cookies on your device.
Changes to this Cookie Policy
We may update this Cookie Policy from time to time if the cookies or technologies used on our website change.
Contact:
Eco Air Solutions
Email: Burchey10@hotmail.com
Telephone: 07817931339